Mark of Elegance Limousine - Wrong Old Limo Still Dirty from Night before on Wedding Day

Bellmore, New York 0 comments
Not resolved

Mark of Elegance Limo Service

1717 Motor Pky, Hauppauge, NY

OK, I am not normally a complainer but I was in the wedding party and I was asked to do this. That said, where it me I would be livid. The bridal party picked out the Limo they wanted, a decked out 2013 Limo, which they paid extra for and according to the bride, was assured they had two of the same limo so there would be no wedding day surpises. They showed up to pick up the groomsman in a beat up 2000 limo THAT WAS NOT CLEANED OUT FORM THE NIGHT BEFORE! The driver was a poor senior citizen who had no idea there was a problem. He called the company. The excuse was their limo had been wrecked the night before. But only after much complaining we got a story that a young kid wrecked their signature Limo – why would a young kid be driving their signature Limo? They had two? They've got phones? No warning. No call the night before or even in the morning; just a *** dirty limo at the hotel. The limo did not have room (unlike the one chosen) for the entire bridal party from the church to the reception. To boot driver, was elderly was thrown under the bus. I honestly believe they sent this gentleman knowing that no one would yell at a man in his late 60's or 70's. Straight uphameful. He picked up the groomsman and took us to the wedding. THEN was told not get the girls until we paid him his share. Eventually, he went to get the bride but imagine what she thought getting into a dirty Limo. It was not the driver's fault, he was the messenger but what lousy service. I don't believe this was an accident. I think they double booked but they at least could have told the old man the *** limo was dirty so he could clean it. There were wine and soda stains on the white fixtures and wrappers and garbage in the old smaller limo. DO NOT USE THEM.

Review about: Limousine.

Monetary Loss: $500.

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